CARE Reporting

Navigation

Submit a CARE Report

The Campus Assessment, Response, and Evaluation (CARE) process provides a central place for the LWTech community to share concerns about student well-being. CARE reports help designated college staff identify concerns, assess whether additional support may be needed, and coordinate an appropriate response when necessary.

For emergencies: Call 911, followed by Campus Public Safety at (425) 739-8224. CARE reports are not monitored as an emergency response service.

Submit a CARE Report

If you're unsure which reporting process to use, submit a CARE report. We will review the information and redirect it as appropriate.

Important: Submitting a CARE report does not automatically result in direct outreach to the student. Every report is reviewed, but not every concern requires additional intervention. In most situations, faculty and staff who already have a relationship with the student remain the primary point of contact for providing support.

What Happens When You Submit a CARE Report?

1. Your Report is Received and Reviewed

Reports are received by designated college administrators:

  • Katie Peacock, Dean of Student Success
  • Ruby Hayden, Vice President of Student Services
  • Anthony Bowers, Director of Campus Public Safety

Each report is reviewed to assess the nature of the concern, its urgency, and whether additional action is needed.

2. We Determine the Appropriate Response

The urgency selected helps us prioritize our review:

  • FYI: Shared for awareness or documentation; no follow-up requested.
  • Low: Non-time-sensitive concern.
  • Normal: Follow-up or review needed within one week.
  • Critical: Requires immediate attention; the Vice President of Student Services receives a text alert.

These categories guide our review and response; they do not guarantee direct outreach to the student.

3. We Coordinate Support When Needed

Depending on the situation, we may:

  • Document the concern for awareness and identify patterns across multiple reports.
  • Consult with the reporter about possible next steps or available resources.
  • Encourage an instructor, advisor, or other staff member who already knows the student to initiate a supportive conversation.
  • Connect the concern with an appropriate college department or support service.
  • Coordinate additional intervention when circumstances warrant it.
  • Determine that appropriate steps have already been taken and no further action is needed.

In most cases, CARE recipients do not contact the student directly. We generally rely on faculty and staff who already have an established relationship with the student to provide initial outreach and support. Direct intervention by CARE recipients is reserved for situations where additional coordination or involvement is necessary.

4. The Report is Documented

All reports are documented, even when no additional action is needed. This helps the college maintain awareness of concerns, identify patterns, and recognize when a student's circumstances may require additional support.

Due to student privacy and FERPA requirements, we may not be able to share detailed information about the outcome of a report.

What Is My Role in Supporting a Student?

Submitting a CARE report does not replace your role in supporting a student.

If you're a faculty or staff member who has an established relationship with the student, we encourage you to:

  • Reach out directly: When appropriate and safe, have a compassionate conversation with the student about your concerns.
  • Share available resources: Help the student identify college or community services that may be helpful.
  • Maintain appropriate boundaries: Provide support within the scope of your role and refer students to specialized services when needed.
  • Submit a CARE report: Document concerns that may benefit from additional awareness, consultation, or coordinated support.
  • Continue your existing support: Unless otherwise directed, continue providing the support and follow-up appropriate to your role.

You do not need to resolve every concern yourself. The CARE process is available to help you determine when additional resources or coordination may be appropriate.

Resources for Supporting Students

If you are experiencing a mental health related emergency: Call 9-1-1, contact 988 by call or text, or contact Campus Public Safety at (425) 739-8224. For community resource referrals, please call 211. 

The following resources may be helpful when supporting a student experiencing challenges: